Project Overview

This 2-month project focused on making warehouse and moving operations more reliable and data-driven. Movers and staff were juggling clipboards, texts, and calls, which created errors and wasted time.

I led the design process with a Product Manager and 3 Engineers to redesign Youstock’s MVP app into a prototype that gave teams one clear source of truth in the field. The new flow connected item data, photos, and QR scans directly to daily missions so operations ran faster and with fewer mistakes.

The Challenge

The MVP captured data, but workflows remained fragmented. Operations were slowed by missing details and poor visibility.

  • Item records stored but not tied to missions
  • Movers couldn’t update attributes in real time
  • Last-minute items often untracked, breaking data accuracy
  • Dispatch lacked a live view of mission data and relied on phone call

Project Goals

  • Warehouse efficiency: Improve container use with structured item data
  • Error reduction: Cut forgotten items and costly return trips
  • Speed: Log items in seconds, not minutes
  • Trust: Create one reliable source of truth for movers and staff

These weren’t just features. They became our design principles. Every design choice had to answer: Does it work offline? Can it be done with one hand? Can a mover understand it in under 2 seconds?

Design Process

1. Discovery

2 weeks

I shadowed movers and warehouse staff during real missions. Data was scattered.  the MVP app, clipboards, Texts, and calls to dispatch. Collecting reliable data was critical for two reasons: proving to customers their items stayed in the same condition, and helping warehouse staff locate items quickly. The biggest costs came from forgotten items and constant back-and-forth with dispatch.

2. Design

4 weeks

I translated research insights into workflows, wireframes, and high-fidelity clickable prototypes guided by 3 principles:

  • Offline-first to work without stable signal
  • One-handed use since movers carry items
  • Glanceable UI so info is clear in under 2 seconds

Trade-off: Postponed analytics and reporting to focus on reliable field logging.

3. Testing

1 week

I ran contextual tests with movers during live missions using an interactive prototype.

Findings:

  • Items logged in under 5s per flow
  • Attributes applied consistently
  • Last-minute items added without breaking missions
  • Offline-first screens understood and trusted

Iteration: Simplified navigation and enlarged key buttons to cut missed inputs.

4. Delivery

1 week

I worked closely with the Product Manager and 3 Engineers to prepare the prototype for development. The focus was to ensure design quality and smooth implementation.

The Solution

I designed a mobile app prototype tailored for movers and warehouse staff working in real conditions. The goal was to centralize fragmented workflows into one tool that was fast, reliable, and easy to use in the field. This turned fragmented paper and phone workflows into a structured, data-ready system that reduced errors and increased trust.

Key Features:

  • Daily missions at a glance with client, time, address, and volume
  • Item tracking with photos, insurance values, and condition flags
  • One-tap status updates such as collected, pending, or refused
  • QR code scanning for precise item identification
  • Offline-first design that synced data automatically when back online

Visual Showcase

1
Calendar view of daily missions — staff can quickly see pickups, deliveries, and volumes scheduled for the day.
2
Mission detail screen — centralizes client and warehouse contacts, instructions, and specific handling notes.
3
Item creation form — movers can log new objects (e.g., boxes, furniture) with type, category, and volume for accurate tracking.
1
Inventory overview — movers see all items with photos, volume, and insurance values before delivery.
2
QR code scanning — ensures every item is logged accurately in the database, reducing human error.
3
Delivery confirmation — once scanned, items move to the ‘Delivered’ list, giving real-time status updates.

Marketing Video Demo

User Impact

Time to log an item

Before: 15–20 sec on paper
After: under 5 sec (+70% faster)

Forgotten items

Before: requiring return trips
After: 0 items missed during tests

Dispatch calls

Before: multiple calls per mission
After: 0 calls needed during tests

Data reliability

Before: Fragile notes often lost
After: structured in database

Key Learnings

  • Consistent attributes built trust and efficiency
  • Testing in the field reveals issues you’ll never catch in a lab
  • Visual-first UI speeds up work in high-pressure conditions
  • Early mover involvement built trust and encouraged adoption